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Privacy Policy

Last updated: January 22, 2026

This Privacy Policy explains how zobAR (“zobAR,” “we,” “us,” or “our”)
collects, uses, shares, and protects personal information when you visit or make a purchase through our website and related services (collectively, the “Services”).

If you have questions, contact us at [email protected].

1) Scope

This Privacy Policy applies to:

  • Visitors who browse our website
  • Customers who place orders
  • People who contact our support channels
  • Users who interact with any site features we provide (e.g., product customization tools or AR-related experiences, if available)

It does not cover third-party sites or services that we do not control (such as payment processors, delivery partners, social platforms, or analytics providers).

2) Information we collect

A. Information you provide to us

Depending on how you use the Services, we may collect:

  • Contact details: name, email address, phone number
  • Order and shipping details: shipping address, billing address, items purchased, order notes
  • Account details (if you create an account): login credentials and profile information
  • Customer support communications: messages you send to us, including attachments you choose to provide (e.g., photos for custom design requests)

B. Information collected automatically

When you visit the website, we may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, and interactions
  • Approximate location inferred from IP address
  • Cookies and similar technologies: used for essential site functionality, preferences, analytics, and advertising (where applicable)

C. Payment information

Payments are typically processed by third-party payment processors. We generally receive confirmation and transaction details (e.g., payment status, amount, reference number),
but we do not receive or store full card numbers when a third-party processor is used.

D. AR or camera-enabled features (if applicable)

If any AR/camera features are offered, your device may request camera access. Unless explicitly stated at the point of collection, we aim to use camera input only to provide the
feature and not to store camera footage. If we ever store images/videos or collect additional data through such features, we will disclose that at the point of collection.

3) How we use your information

We may use personal information to:

  • Process and fulfill orders (payment confirmation, shipping, delivery updates, returns)
  • Provide customer support and respond to inquiries
  • Operate and improve the Services, including troubleshooting and performance monitoring
  • Send transactional communications (order confirmations, service messages)
  • Send marketing communications (where permitted by law and subject to your preferences)
  • Prevent fraud, abuse, and security incidents
  • Comply with legal obligations and enforce our terms/policies

4) Legal bases for processing (Philippines)

Where applicable under the Philippine Data Privacy Act of 2012 (R.A. 10173) and related rules, we process personal information based on one or more of the following:

  • Consent (e.g., marketing subscriptions where required)
  • Contract (to fulfill purchases and deliver products/services you request)
  • Legal obligation (tax, accounting, lawful requests)
  • Legitimate interests (site security, fraud prevention, service improvement), balanced against your rights

5) How we share your information

We may share information with:

  • Service providers who help us operate (e.g., website hosting, order management, customer support tools)
  • Payment processors to process transactions
  • Courier/logistics partners to deliver orders
  • Analytics and advertising partners (where used) to understand usage and measure campaigns
  • Professional advisers (legal, accounting) as needed
  • Authorities if required by law, court order, or to protect rights, safety, and security

We do not sell your personal information as a business model. (If “sale” is defined differently under certain laws or ad-tech contexts, we will comply with applicable requirements.)

6) International transfers

Some service providers may process data outside the Philippines. If we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place consistent with
applicable law and contractual protections.

7) Cookies and similar technologies

We use cookies and similar technologies for:

  • Essential functions (shopping cart, checkout, security)
  • Preferences (language, settings)
  • Analytics (understanding site usage)
  • Advertising (where enabled)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality (e.g., cart or checkout features).

8) Data retention

We retain personal information only as long as necessary for order fulfillment and customer support, legal, tax, and accounting requirements, and security and dispute resolution.
Retention periods vary depending on the type of data and our obligations. When no longer needed, we take steps to securely delete, anonymize, or dispose of it.

9) Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, but we work to reduce
risk and respond to incidents appropriately.

10) Your rights (Data Privacy Act)

Subject to applicable law and verification requirements, you may have rights to:

  • Be informed about processing
  • Access your personal information
  • Correct/rectify inaccurate or incomplete data
  • Object to processing in certain cases
  • Erase or block (where applicable)
  • Data portability (where applicable)
  • Lodge a complaint with the National Privacy Commission (NPC)

To exercise rights, contact us using the details in the “Contact us” section below.

11) Children’s privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us personal
information, contact us so we can take appropriate action.

12) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date above. Material changes may also be communicated through
the Services or via email where appropriate.

13) Contact us

For questions, requests, or concerns about this Privacy Policy and our privacy practices, contact:

zobAR Support
Email: [email protected]

Implementation notes (recommended)

  • Add your legal entity name, registered address, and (if you have one) a Data Protection Officer (DPO) contact in the “Contact us” section.
  • If you use specific providers (e.g., named couriers, payment gateways, analytics tools), list them explicitly under “How we share your information” and link to their privacy policies.
  • If AR features store images/video or collect additional device identifiers, disclose exactly what is collected, whether it’s stored, and retention periods in “Information we collect.”