Shipping Policy
Shipping Coverage & Delivery Times
zobAR currently ships within the Philippines only. We aim to deliver high-quality, creative T-shirts designed and manually crafted—quickly and efficiently.
Processing Time: Orders are processed within 2-4 business days (excluding weekends and holidays).
Delivery Time: Estimated shipping times vary based on location:
- Metro Manila: 3-5 business days
- Provincial Areas: 5-10 business days
Courier Partners: We work with trusted shipping services like J&T, LBC, and Ninja Van for reliable deliveries.
Tracking Information: You will receive an email with tracking details once your order has shipped.
Payment Methods
zobAR accepts the following payment methods:
- Credit/Debit Cards
- GCash & Bank Transfers
- Cash on Delivery (COD) – Available for selected locations. COD orders must be paid in full upon delivery. Failure to pay for multiple COD orders may result in restrictions on future purchases.
Order Modifications & Cancellations
- Once an order is placed, it cannot be modified after 12 hours.
- If you need to cancel an order, please contact us within 12 hours of purchase at [your email/contact form].
Return & Exchange Policy
Eligibility for Returns & Exchanges
We accept returns and exchanges only if the item meets the following conditions:
✅ Defective, misprinted, or damaged items upon arrival.
✅ Wrong size or incorrect item received.
❌ Returns are NOT accepted for:
- Change of mind
- Incorrect size selection (please refer to our size guide before ordering)
- Items that have been washed, worn, or damaged due to customer handling
How to Request a Return or Exchange
- Email us at [email protected] within 7 days of receiving your order.
- Provide your order number and clear photos of the issue.
- Once approved, return the item to our provided address.
- We will process a replacement or store credit (no cash refunds).
Return Shipping Fees
- If the return is due to a defect or wrong item, zobAR will cover the shipping fee.
- If returning for an exchange (e.g., size issue), the customer will bear the return shipping cost.
Custom & Limited Edition Designs
Some of our products, especially custom and limited edition designs, are made-to-order and non-refundable unless defective. Please double-check all details before placing an order.
Contact Us
For any concerns, feel free to contact our support team at [email protected].
We appreciate your support and trust in zobAR! 🚀